Frequently Asked Questions
Everything you need to know about finding the perfect fit.
How do I determine my correct hat size?
To find your perfect fit, measure the circumference of your head using a flexible tape measure positioned just above your ears. Consult our comprehensive Size Guide on any product page to convert those measurements into standard hat sizing.
What is your return and exchange policy?
We offer a 30-day return policy for most items in their original, unworn condition with tags attached. If your hat doesn't fit or meet your expectations, you can initiate a return or exchange through our online portal.
How will my hat be packaged for shipping?
We take great care in shipping. Most hats are packed in sturdy, crush-proof boxes with internal support to ensure they maintain their shape and arrive at your doorstep in pristine condition.
Do you offer international shipping?
Yes, Village Hat Shop ships to many countries worldwide. Shipping costs and delivery timelines are calculated at checkout based on your specific location and the weight of the order.
How should I care for and clean my hat?
Care instructions vary by material. Generally, we recommend using a soft brush for felt hats and a damp cloth for straw hats. Avoid exposing your hat to extreme heat or heavy rain unless it is specifically labeled as water-resistant.
What payment methods do you accept?
We accept all major credit cards including Visa, Mastercard, American Express, and Discover, as well as digital payment options like PayPal, Apple Pay, and Google Pay for a secure checkout experience.